Bank of America Financial Center — Establishment, finance and bank at 738 Long Hill Road, Groton, Connecticut.

ZERO STARS ZERO STARS ZERO STARS - This bank, as a whole, is absolutely terrible! The customer service is complete non existent. They act like robots, reading from a script to which they can NOT answer simple questions. Their fees are absolutely a scam, there are FEES FOR EVERYTHING. When asked about such fees, the are robots & keep saying the fees are new & the fees are fees.... The only thing they would say besides, the fees are fees, is that every bank charges fees. Thank you caption obvious, banks charge fees, but not made up fees or straight up ridiculous fees. My example is, To cash a check, they charge me a $8 fee. They didn't say anything either, in hopes I wouldn't catch it, just comply & walk out. Nope, I counted the money & found it to be $8 short. When I politely asked about the missing money, the individual turned into a robot & stated " Fees", Fees are fees".... There are fees for fees & so on & so forth. On top of that, they shut the door on 7 people, right as they were walking in. Again, robot actions, It's 4 o'clock & they blatantly pushed back the door & locked it, right in there faces. I could go on & on, like how they have separate lines to discriminate against people who have an account with boa & those who don't bank them. It's no wonder everywhere you look, read, search for this bank, the reviews are all the same.... 0-1 stars. Word to the wise, stay away!!!